Support and Methodology

Our experts help you feel confident in uncharted territory

Our support goes beyond the implementation of your platform. On a daily basis, we provide you with our HR and technical expertise to help you achieve your strategic objectives and chart a new course for your people at work.

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6 weeks from contract to launch

We do everything to support you and launch your platform in as little as six weeks.

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Dedicated support at every stage

Based on feedback from our clients from their real experiences, we conduct three launch workshops: IT, Functional and Communication. They enable us to support from 360 degrees and facilitate deployment and discussion around the project between managers, HR teams, project managers and employees.

Our teams are present from the first call onward, helping our customers ensure a high level of platform adoption internally and providing relevant insights to maximize the platform value to their business. Our Customer team and our Data & Product team help you step back from your challenges and make the most of the 365Talents solution to achieve your goals.

Dedicated training for each use case

Our Customer Support team organizes training sessions for your HR teams, managers and management so that each key player can make the most of the platform.

Open workshops for co-building your customized solution

Workshops allow us to interact with our customers to improve the experience and functionality of their platform. Users are engaged to build a solution that truly meets their needs.

Contribution opportunities for the creation of a more ethical AI

Artificial intelligence is at the heart of our solution. We offer a lab that allows us to reflect together on the impact of AI applied to the HR field. We raise awareness of new technologies and their impact on the world of work.

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Short- and long-term support for your HR strategy

In addition to the daily monitoring, we continuously support you towards greater agility in your change management. We measure the impact of your platform on your processes and share best practices with you.

Together, we analyze your competence base, the relevance of the profiles of your employees and the quality of the mobility and training offers available to your users. These exchanges also allow us to build together communications operations to ensure the commitment of all the actors mobilized.

Our experts are always available

Our HR, Technical and Product experts have put in place many measuring elements to analyze the uses and impact of the platform. We support you in your transformation and in the analysis of these results.

These exchanges allow us to guarantee the quality of the proposed functionalities and feed our product roadmap. In a spirit of co-construction, we exchange on new use cases and we always ensure together that these solutions are perfectly adapted to your needs and your HR culture.

Professional and friendly support

Our experts are on deck to answer your questions and support you in the success of your actions.

Teams aware and trained on the solution

Everything has been done to make the solution as simple as possible. To ensure everyone’s understanding, we have also built a suite of tools to make good use of the platform. Training sessions are also organized according to usage for managers, HR teams and employees.

Intensive and qualitative exchanges between services

During our workshops, we involve all the parties necessary for the launch of the project and the optimal use of the solution. We have experts to discuss with your HR teams, IT Services, the branch, communication, etc. All those who will have a role to play in the transformation.

In-depth analysis of uses and impacts

We also take pride in our work to study the impact of the platform on your business KPIs. During the quarterly steering committee, we discuss the transformation within your organization.  The opportunity for us to build together the next steps of our collaboration.

A dedicated and responsive customer team

We know that you have business constraints and we understand your HR issues. That is why we remain available on a daily basis for operational follow-up and to answer all your questions and possible requests.

Be part of a new world of work, made possible by 365Talents